Welcome to Stix-on.com, where we supply America’s hard-working contractors, shopkeepers, and DIYers with durable tools built for real jobs—from our weather-proof painter’s tape to our rugged work gloves and heavy-duty poly ropes.

We value your trust, and this Privacy Policy is here to explain how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you browse or shop with us, we may collect the following data:

  • Personal details: such as your name, shipping/billing address, phone number, and email.

  • Payment information: processed securely via trusted payment providers (we do not store your card details).

  • Usage data: including pages viewed, links clicked, and IP address, to help improve our site experience.

2. How We Use Your Information

We use your data to:

  • Fulfill your orders and provide shipping updates

  • Respond to your questions or support requests

  • Improve our website and product offerings

  • Send occasional emails (you can unsubscribe anytime)

3. Cookies and Tracking

We use cookies to enhance your shopping experience. These help us:

  • Remember your preferences

  • Track cart items

  • Understand visitor behavior through analytics tools

You can disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

  • Shipping providers to deliver your orders

  • Payment processors to handle secure transactions

  • Legal authorities if required by law

5. Data Security

We implement industry-standard security measures—like SSL encryption—to protect your information during transmission and storage.

6. Your Rights

As a user, you have the right to:

  • Access or correct your personal data

  • Request deletion of your account information

  • Opt-out of marketing communications

Please contact us at info@stix-on.com for any privacy-related requests.

7. Return Policy – 14 Days

We stand behind every roll of tape and every pair of gloves we ship. If something’s not right, you have 14 days from the date of delivery to request a return or exchange.

Conditions:

  • Items must be unused, in original packaging

  • Proof of purchase is required

  • Customers are responsible for return shipping unless the item was defective or incorrect

To start a return, email us at info@stix-on.com with your order number and reason for return.

8. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in laws or services. Any updates will be posted here with a revised effective date.

9. Contact Us

Have questions about your data, your order, or our products? We’re here to help.

📧 Email: info@stix-on.com